A:About Wall Decor utilizes the services of both the United States Postal Service and UPS. Services offered include:
Q: Do you ship to international destinations?
A: Unfortunately, due to the sizes of many of the products we offer we are unable to offer international shipping to any country, with the exception of Canada. About Wall Decor offers several U.S. Postal Service options and two UPS shipping methods for Canadian orders:
- U.S. Postal First Class International for packages weighing less than 1 lb. (15-30 day delivery)
- U.S. Postal Priority International for packages weighing from 1 lb. up to 10 lbs. (6-10 day delivery)
- UPS Standard International for any size package (2-7 day delivery, not guaranteed)
- UPS Worldwide Express for any size package (1-3 day delivery, not guaranteed)
International pricing does not include duties, taxes or customs fees for USPS or UPS Standard options. Customs fees, but not duties/taxes, are included for UPS Worldwide Express shipping.
Q: What are the shipping costs?
A: Shipping costs will vary according to the size and number of products ordered, as well as the zone your zip code is located in compared to our shipping facility in Latrobe, Pennsylvania. As our shipping systems are tied directly into both the USPS and UPS systems, you can place a mock order to determine shipping. Simply place the items in your shopping cart then enter your zip code into the shipping estimator box. You will then be presented with costs for all shipping alternatives.
Q: May I utilize my own UPS shipping account?
A: Yes, however an additional charge of $3.00 per order is incurred due to the manual entry of your account information into About Wall Decor's UPS Worldship software. Also, please be aware starting in 2016 UPS will be charging account holders an additional 2.5% for shipping utilizing 3rd party billing as well as an additional $10.50 handling charge for any package longer than 48".
Q: What are your business hours?
A: Our business hours are Monday thru Friday from 9 a.m. to 5 p.m. Eastern Standard for internet customers attempting to reach our Wall Decor Experts. About Wall Decor is closed Saturday, Sunday and all major holidays (including the Friday after Thanksgiving).
Q: What is your price match guarantee?
A: If you find a lower price anywhere else on an identical item within 10 days of your purchase, we will refund you the difference, plus present you a coupon for 10% off your next purchase at About Wall Decor. Our marketing team must be able to verify the authorized U.S. competitor SKU and price.
When calculating a price match, we will deduct any coupons or discounts to arrive at a net price. For example, if you buy a print from us for $100 and we offer a 15% discount, the net price is $85. If another company’s price is $85 it is already considered the price is matched. Another example: if you buy an item from us for $100 and you have a $10 coupon, the net price is $90. If another company’s price is $84, the price match difference is $6 and this is the amount you would be credited, plus issuance of the 10% coupon to be used toward your next purchase.
About Wall Decor will not price match guarantee buy one/get one free advertisements, advertisements that require a purchase in order to receive the advertised price or competitors' misprinted" advertised prices.
Q: What is your return policy?
A: About Wall Decor delivers high quality products and services and we do so with a full 30 day money back guarantee for any products you receive that are damaged or flawed. If your order is damaged in transit we require you to contact About Wall Decor within 5 days of delivery taking place so we may file a claim with the appropriate shipping company and to quickly send a brand new replacement for the damaged item. To contact us in the event of damage please send us an email at firstname.lastname@example.org
and include your name, order number, and details of the damage, as well as any photos of the damage.
If you decide to return an item you ordered due to buyer's remorse or mistake, within 30 days, all we ask is that you notify About Wall Decor at email@example.com
alerting us you wish to return your product. In the email please provide your full name and order number so we may issue an RTA number and instructions to ensure that your return is handled quickly and accurately. In the vast majority of instances we will either email or mail a return call tag to you for shipment of the item back to us. Please note, if you return an item the return shipping costs will be deducted from your total refund amount.
Q: Do you offer volume discounts?
A: Yes. Please contact one of our Customer Service Representatives prior to placing any large volume orders. Large volume orders are considered 10+ items.
Q: Do you charge sales tax?
A: Yes, but only on orders shipped to an address within the state of Pennsylvania.